Refund & Return Policy
Last updated: September 15, 2026
Because our dog treats are consumable food products, all sales are final. We cannot accept returns or exchanges.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery at allhalevitale@gmail.com.
Include your order number, a description of the problem, and photographs when possible. After reviewing the issue, we may provide a replacement or refund to the original payment method.
Order Cancellations
Orders may only be cancelled before they have shipped. Contact us as soon as possible at allhalevitale@gmail.com. Once an order has shipped, it cannot be cancelled.
Refund Processing
Approved refunds are issued to the original payment method. The time required for the refund to appear depends on your bank or payment provider.
Contact Us
Questions about an order can be sent to: